It usually takes us approximately seven business days to process, package and ship your multi-piece orders. It may take us a little shorter or longer, in which case we will notify you by telephone or email. If you need a rush shipment, please email us at [email protected] or call us at 1-808-212-8597 and we will let you know if we can accommodate a faster process. We will not be able to ship your package until payment has been confirmed by our credit card processor, so please be aware of this when you choose your method of payment. We cannot make any exceptions to this policy. We can accept domestic or international credit and debit cards from Visa, MasterCard and Discover. We cannot accept American Express. We do not accept checks. Cash can only be accepted in person. If we are consigning our work in your gallery/store, we will need you to email us a confirmation that you received exactly what was included on our Packing List for your shipment once you receive it.

We ship primarily with the USPS utilizing Flat Rate Priority Mail boxes because they have provided us with very good service and reliability and the best rates from Hawaii. When you supply us with your email address, we will have the USPS send you (and ourselves) an email confirming that your package has been shipped. This email will give us a tracking number which we can use to connect to the USPS website to track the packages progress in reaching its destination. Feel free to track your packages delivery progress through this service. We will also receive a Delivery Confirmation email from the USPS that lets us know that your package has been delivered. If for any reason you believe that your package has not been delivered even though the USPS states that it has, please call us immediately with your tracking number and let us know what the problem may be. We will work with you and the USPS to determine the problem and to help resolve the issue. Please call us at 1-808-212-8597 or email us at [email protected] if you need our help.

We offer different shipping services which will provide you with your preferred choice of speed of delivery and cost of shipping. If we are consigning our work in your gallery, we are paying for shipping to get our work to you. If you are purchasing our work wholesale, you will be quoted a shipping charge per your preferred delivery method and timeframe.

The USPS will ship to a P O Box, APO/FPO or physical address that it serves. UPS will require a physical street address for delivery and will not deliver to a post office box, APO/FPO. A telephone number is required for all orders. Shipments beyond the continental USA will have additional charges added due to the high costs.

Every shipment from Jewels of the Reef will be insured for at least the amount of purchase/value of the shipment and will cover the value of the package through the delivery to your destination address. Because of the high value of our shipments and the fact that the shipper cannot control what happens to the package after delivery, we require a signature upon delivery on all shipments.

Please inspect the package for damage prior to signing for it. You may reject the package from the carrier if you feel that the package has been damaged. If you feel that the package has been damaged, we recommend that you open the box and inspect the contents prior to signing for the package so that you may reject it if there is damage. Please call us at 1-808-212-8597 or email us at [email protected] if you need our help.