It usually takes us between two and three business days to process, package and ship your order. At times, it may take us a little longer, in which case we will notify you by email or phone call. If you need a rush shipment, please call us at 1-808-212-8597 or email us at [email protected] and we will let you know if we can accommodate a faster process. We will not be able to ship your package until payment has been confirmed received by our credit card processor, so please be aware of this when you choose your method of payment. We cannot make any exceptions to this policy. We can accept domestic or international credit and debit cards from Visa, MasterCard and Discover. We cannot accept American Express. We do not accept checks. Cash can only be accepted in person.

We ship primarily with the USPS utilizing Flat Rate Priority Mail boxes because they have provided us with very good service and reliability and the best rates from Hawaii. When you supply us with your email address, we will have the USPS send you (and ourselves) an email confirming that your package has been shipped. This email will give us a tracking number which we can use to connect to the USPS website to track the packages progress in reaching its destination. Feel free to track your packages delivery progress through this service. We will also receive a Delivery Confirmation email from the USPS that lets us know that your package has been delivered. If for any reason you believe that your package has not been delivered even though the USPS states that it has, please call us immediately with your tracking number and let us know what the problem may be. We will work with you and the USPS to determine the problem and to help resolve the issue. Please call us at 1-808-212-8597 or email us at [email protected] if you need our help.

We offer different shipping services through the USPS as well as UPS in certain situations which will provide you with your preferred choice of speed of delivery and cost of shipping. Please let us know your needs and we will do our best to accommodate your needs.

The USPS will ship to a P O Box, APO/FPO or physical address that it serves. UPS will require a physical street address for delivery and will not deliver to a post office box, APO/FPO. A telephone number is required for all orders. Shipments beyond the continental USA will have additional charges added due to the high costs.

Every shipment from Jewels of the Reef will be insured for at least the amount of purchase and will cover the value of the package through the delivery to your destination address. Because of the high value of our shipments and the fact that we cannot control what happens to the package after delivery, we require a signature upon delivery on all shipments unless you specifically request in writing not to require signature, in which case you will be assuming full liability for the entire cost of the replacement of the package. We are sorry for any inconvenience this may cause you.

Please inspect the package for damage prior to signing for it. You may reject the package from the carrier if you feel that the package has been damaged. If you feel that the package has been damaged, we recommend that you open the box and inspect the contents prior to signing for the package so that you may reject it if there is damage. Please call us at 1-808-212-8597 or email us at [email protected] if you need our help.